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Presenters

Lucy
Lucy Norris
Senior Vice President, Genesys Care


Keith Pearce
Keith Pearce
VP Corporate Marketing  Genesys


Webinar is Now Available On Demand!

Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. As a result, contact centers are undergoing dramatic changes in priorities, technologies, processes and metrics.

The new customer experience model requires a common platform with common administration, routing and reporting with integrated workforce optimization that empowers agents to resolve customer inquiries quickly and enhance customer experience.

Register Now for this On Demand Webinar and get a head start to 2014. You will learn:

  • Why Executive Commitment to Customer Experience is the critical first step to building a world-class contact center
  • 5 steps to keep in mind when building a world-class contact center
  • Key capabilities to look for in a modern contact center solution



BEST PRACTICE WEBINAR:
5 Steps for Building a World-Class Contact Center in 2014