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Presenters

Brian
Brian Bischoff
Vice President for Global Offer Management, Genesys

Lisa
Lisa Abbot
Solution Marketing Director, Genesys Cloud



On Demand Webinar

Cloud contact centers are becoming a viable solution to unlocking agility and providing the flexibility enterprises need to cost-effectively differentiate their customer experience, while delivering at the performance and scale needed.   There are countless examples of companies getting it right; yet, many other implementations fail to deliver results on time and in budget.   
 
View this webinar. We share our experience as operators, consultants and suppliers to some of the most advanced contact centers in the world. You will learn:

  • Trends in cloud contact center adoption
  • Technical and business requirements to consider when moving your contact center to the cloud
  • The top five colossal mistakes to avoid

Register now to view this 30 min webinar. Learn how the world’s leading companies are moving their contact centers to the cloud while delivering one to one customer experiences and achieving quick results.


BEST PRACTICE WEBINAR:
Top 5 Mistakes To Avoid When Moving Your Contact Center
To the Cloud